Terms of service

TERMS OF SERVICE

Serendipity | Last Updated: May 21, 2026

1. Overview

These Terms of Service ("Terms") govern your use of the Serendipity online store and website, including all related information, content, features, tools, products, and services (the "Services"). By accessing or using any part of the Services, you agree to be bound by these Terms. If you do not agree to all the Terms, you may not access or use the Services.

Our store is powered by Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

2. Eligibility

By using the Services, you represent that you are at least the age of majority in your jurisdiction. You may not use our products for any illegal or unauthorized purpose, and you must not violate any laws in your jurisdiction (including but not limited to copyright laws) when using the Services.

3. Products and Services

We reserve the right to modify or discontinue any product or service at any time without notice. We shall not be liable to you or to any third party for any modification, suspension, or discontinuation of the Services.

We have made every effort to display as accurately as possible the colors and images of our products. We cannot guarantee that your device's display of any color will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region, or jurisdiction.

4. Pricing and Payment

All prices are listed in the applicable currency and are subject to change at any time without notice. We reserve the right to modify prices at any time.

We accept the following forms of payment:

Credit and debit cards (Visa, MasterCard, American Express)
PayPal and other supported payment gateways
Any additional payment methods displayed at checkout

Payment must be received in full prior to the processing and shipment of any order. We reserve the right to refuse any order you place with us if we suspect fraud or unauthorized transactions.

5. Orders and Order Acceptance

We reserve the right to refuse or cancel any order at any time for reasons including but not limited to:

Product or service availability
Errors in the description or price of the product or service
Errors in your order
Suspicion of fraudulent, unauthorized, or illegal activity

If we cancel your order after payment has been processed, we will issue a full refund using the original payment method.

6. Shipping and Delivery

We ship to addresses within the regions specified at checkout. Estimated delivery times are provided at checkout and may vary based on your location and product availability. We are not responsible for delays caused by customs, courier services, or other circumstances beyond our control.

Risk of loss and title for items purchased from us pass to you upon delivery of the items to the shipping carrier. You are responsible for filing any claims with carriers for damaged or lost shipments.

7. Returns and Refunds

We want you to be completely satisfied with your purchase. If you are not satisfied, you may return eligible items in accordance with our return policy:

Items must be returned within 30 days of the delivery date.
Items must be unused, unwashed, and in their original condition with all tags attached.
Sale items, personalized or custom-made products are final sale and cannot be returned or exchanged unless defective.
To initiate a return, please contact us at the email address listed in the Contact section below.

Refunds will be processed to the original payment method within 7-14 business days of receiving and inspecting the returned item. Shipping costs are non-refundable unless the return is due to our error or a defective product.

8. Intellectual Property

All content included on this website, such as text, graphics, logos, images, and software, is the property of Serendipity or its content suppliers and is protected by applicable intellectual property laws. You may not reproduce, distribute, display, sell, lease, transmit, create derivative works from, or exploit any content on this site for any purpose without our express written consent.

9. User Accounts

If you create an account on our website, you are responsible for maintaining the security of your account credentials and for all activities that occur under your account. You must immediately notify us of any unauthorized use of your account. We reserve the right to terminate accounts at our discretion.

10. Prohibited Uses

In addition to other prohibitions set forth in these Terms, you are prohibited from using the Services:

For any unlawful purpose or to solicit others to perform unlawful acts
To violate any international, federal, provincial, or state regulations, rules, laws, or local ordinances
To infringe upon or violate our intellectual property rights or the intellectual property rights of others
To harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate against others
To submit false or misleading information
To upload or transmit viruses, malware, or any other type of malicious code
To spam, phish, or engage in any other deceptive practices
To interfere with or circumvent the security features of the Services

11. Disclaimer of Warranties

The Services are provided on an "as is" and "as available" basis without any warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the Services will be uninterrupted, error-free, or free of viruses or other harmful components.

12. Limitation of Liability

To the fullest extent permitted by law, Serendipity and its directors, employees, partners, agents, suppliers, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from your use of or inability to use the Services.

Our total liability to you for any claim arising out of or relating to these Terms or the Services shall not exceed the total amount you paid to us in the six (6) months prior to the event giving rise to the claim.

13. Governing Law

These Terms shall be governed by and construed in accordance with applicable law, without regard to its conflict of law provisions. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the competent courts in the applicable jurisdiction.

14. Changes to These Terms

We reserve the right to update or modify these Terms at any time. Changes will be effective immediately upon posting to the website. Your continued use of the Services after any changes constitutes your acceptance of the new Terms. We encourage you to review these Terms periodically.

15. Privacy

Your use of the Services is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review our Privacy Policy to understand our practices regarding the collection and use of your personal information.

16. Contact Information

If you have any questions about these Terms of Service, please contact us at:

Email: serendipity.cowork@gmail.com

For returns, complaints, or general inquiries, please reach out via email and we will respond within 2-3 business days.